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Linn County will conduct user testing of its redesigned website prior to launching the new website to the public. This is your chance to get an inside look at the new Linn County website before the rest of the public and to be part of the team working to make sure the new site is user friendly.
The goal of user testing is to identify problems on the test website so we can improve the online experience for our customers and ensure the site is easy to use and allows visitors to complete important tasks from the first day that the site launches.
During user testing, participants will complete a series of predetermined tasks on our test website. The website will track participant clicks to see the path that a user takes to find information, see where they become confused or misguided, measure whether they successfully completed the tasks and how long it took them. This information will help inform navigation decisions.
We will have in-person and online test groups. We need eight people to participate in person for a one-hour, one-on-one session with a moderator. In-person tests will take place on January 16 and 17, 2019 between the hours of 9 a.m. and 3 p.m. at the Linn County Jean Oxley Public Service Center, 935 2nd Street SW in Cedar Rapids. For optimal results, onsite tests will be voice-recorded.
We also need up to 40 people to complete a 30-minute online remote user test. For those who participate remotely, they can use any computer with internet access and will have 48 hours to complete the user test after receiving the test link via email. Instructions will appear on the screen and the user will complete each scenario without assistance. Online user testing will take place the week of January 14, 2019.
All user testing is done on a volunteer basis. Participants will be notified and onsite times will be scheduled directly with participants.
The redesigned website using customer input is one more way Linn County is focused on customer satisfaction.
Contact us to participate in user testing.
Thank you for helping us create a better website for you!